Empirepatio - WARNING: Don't Buy Anything!

7 of 11 Empirepatio reviews

Here's a warning to everyone trying to place an order on Empire Covers: "Don't buy anything!" Empire Covers does not care about their customers, they just care about filling their pockets with money.I ordered a fade resistant patio umbrella and it faded in 2 weeks.

Now it's brown, gray, and green even though I bought it green.

In order to get a refund they expect the customer to pay for return shipping plus 20% restocking fee for a damaged item.There is false advertisement all over the website "Zero Hassle Return Policy," and "Fade Resistant." The customer support team are rude and curt.

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Warranty
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Customer service
    • Warranty policy
    • Return policy
    • Refund policy

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$150
Product or service
Fade Resistant Patio Umbrella
Review category
Furniture and Decor
review #654475 by

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7 of 11 Empirepatio reviews
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Anonymous

Jun 29, 2015 #1001116

empire patio warranty is to short only 60 days bought umbrella feb on sale stored it till june top broke

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